Customer Service Representative (Mid-Level) Tests
Tests available on Alooba for assessing Customer Service Representatives.
Customer Service Representative Screening Assessment
A focused screening assessment to evaluate essential hard skills for Customer Service Representative candidates.
Active Listening
Adaptability
Communication
Conflict Resolution
Empathy
Problem Solving
Technical Domain Knowledge
Time Management
30 mins
20 Questions
MediumOver 200,000 Candidates Can't Be Wrong
The test is designed very well where it tests you different aspect of data comprehension. From data reading, data analysis, Excel formula, inference, and pattern recognition. The free response test is very interesting where it is simple enough to test your communication skill.
Raymond
Marketing strategy senior candidate for global travel company
Overall I found the questions to be fair and appropriate and I believe you have an excellent system for testing and its the best one I have had to use in the last 18 months of my job search. thank you for your time.
Candice
Product analytics candidate at tech scale up
That was definitely my first time ever being interviewed for skill assessment with the Alooba platform. Great experience and the value bestowed through such means is utterly respected on my behalf! I believe such online assessments should become more and more ubiquitous.
Yoav
Senior strategy manager candidate at global travel giant
This was a great platform to give the exam and was pretty easy to use for me, even as a newbie to this platform.
Udaya
Senior data science candidate for consumer good multinational
This is a great test experience that I've not come across before. It has inspired me to brush up on my analytical skills whether or not I'd be offered this role. I'd like to thank the team for this setup and for the time and consideration.
Lee Yee
Senior marketing candidate at leading online travel enterprise
I like the way the Test is presented to me. Enough time is given to prepare for the Test. Also the questions are very clearly presented with enough time limit to answer it.
Mohammed
Analytics candidate at Asia Pacific enterprise
Thank you for the opportunity to take your assessment test. It was a great experience, it is the best test assesment I have taken so far.
Jordan
Sales development rep candidate for internet startup
Overall I am very happy with the way this test is structured, specially adding the video at the end is an unique experience where it showcases my personality to the recruitment team.
Neeraj
Social media strategy analyst for global hotel company
This is really different kind of experience through a interview process, where I like the journey and the motive of this screening process.
Srishti
Strategy analyst candidate for large internet company
Overall, it was a truly excellent interview. The quality of the questions, and the overall flow of the conversation were impressive. Despite being aware of my shortcomings in certain areas, I am satisfied of this interview.
Samuel
Marketing data analyst candidate at leading OTA
The website itself was amazing, and I liked it more than any LinkedIn or other assessment I took before. It shows how seriously you are taking this and made me enter the test mode without being stressed.
Majed
Marketing analyst candidate at Asian travel giant
It is very interesting way to take a test. I have not experienced such a pleasant test like this.
Vinty
Social media analyst for Asian travel business
This was a very eye-opening assessment. I loved using alooba and the way the assessment was formatted. It was also great to see how some of the knowledge I gained from university can be applied to real-life scenarios and business problems.
Carrie
Senior product analytics candidate for leading Australian tech company
I enjoyed taking this assessment, it was refreshing to undergo these kind of test to be able to navigate to the skills and knowledge to do the job.
Aldrin
Senior growth analyst candidate at global travel company
The assessment exam was interesting enough to test my sales and marketing knowledge.
Vera
Business development rep for Australian startup
One of the most professional assessments I have ever seen. it is strongly related to the job role and efficient for the talent acquisition team to know more about me.
Ahmad
Marketing strategy candidate at large enterprise
A great experience overall, smooth platform, easy to use, challenging questions and very relevant to the role.
Yoel
Senior marketing analyst for travel multinational
Overall, I found the test platform to be very user-friendly and well-designed. It provided a smooth and efficient experience throughout the assessment.
Rahul
Marketing candidate at global travel enterprise
The test was conducted in all fairness and without any prejudice. It was very well set and the difficulty levels were well measured. I would like to take this opportunity to thank/congratulate the team for the methodology in conducting the test.
Hansel
Analytics candidate for Asian enterprise
I like the way of getting into this new job i think its a very complete assessment i like it a lot! Thanks for the opportunity
Nicolas
Sales development rep for tech startup
This was a very interesting round and definitely tests our business acumen. Would be excited to see what's ahead.
Anoop
Data analytics candidate for large enterprise
Frankly, I loved the entire experience, I learned my shortcoming, giving a test like this after a while. An we know, practise and practise will make the you perfect!!
Rakesh
Senior marketing manager for travel company
Overall, I found the test to be well-designed and comprehensive, effectively assessing the relevant skills and knowledge required for the position. The questions were thought-provoking and challenged me to think critically.
Sami
Senior marketing manager candidate for leading SE Asia corporate
I attended many online assessments which are kinda complicated where the questions makes no sense considering the job code but these questions makes sense and I can sense what kinda role that I should be doing if I'm selected. The questions are crisp and easy to understand.
Karthick
Senior marketing analytics manager for SE Asian enterprise
Very great initiative taken my alooba, It's complete fair for all candidate to test their skill and it's help us to improve our performance. I'm excited to see the results.
Sheetal
Data analyst candidate for travel company
Everything went very well - I liked the structure of this test and everything was relevant to the job
Ling
Data analytics candidate for leading graphic design software business
The test is designed very well where it tests you different aspect of data comprehension. From data reading, data analysis, Excel formula, inference, and pattern recognition. The free response test is very interesting where it is simple enough to test your communication skill.
Raymond
Marketing strategy senior candidate for global travel company
Overall I found the questions to be fair and appropriate and I believe you have an excellent system for testing and its the best one I have had to use in the last 18 months of my job search. thank you for your time.
Candice
Product analytics candidate at tech scale up
That was definitely my first time ever being interviewed for skill assessment with the Alooba platform. Great experience and the value bestowed through such means is utterly respected on my behalf! I believe such online assessments should become more and more ubiquitous.
Yoav
Senior strategy manager candidate at global travel giant
This was a great platform to give the exam and was pretty easy to use for me, even as a newbie to this platform.
Udaya
Senior data science candidate for consumer good multinational
This is a great test experience that I've not come across before. It has inspired me to brush up on my analytical skills whether or not I'd be offered this role. I'd like to thank the team for this setup and for the time and consideration.
Lee Yee
Senior marketing candidate at leading online travel enterprise
I like the way the Test is presented to me. Enough time is given to prepare for the Test. Also the questions are very clearly presented with enough time limit to answer it.
Mohammed
Analytics candidate at Asia Pacific enterprise
Thank you for the opportunity to take your assessment test. It was a great experience, it is the best test assesment I have taken so far.
Jordan
Sales development rep candidate for internet startup
Overall I am very happy with the way this test is structured, specially adding the video at the end is an unique experience where it showcases my personality to the recruitment team.
Neeraj
Social media strategy analyst for global hotel company
This is really different kind of experience through a interview process, where I like the journey and the motive of this screening process.
Srishti
Strategy analyst candidate for large internet company
Overall, it was a truly excellent interview. The quality of the questions, and the overall flow of the conversation were impressive. Despite being aware of my shortcomings in certain areas, I am satisfied of this interview.
Samuel
Marketing data analyst candidate at leading OTA
The website itself was amazing, and I liked it more than any LinkedIn or other assessment I took before. It shows how seriously you are taking this and made me enter the test mode without being stressed.
Majed
Marketing analyst candidate at Asian travel giant
It is very interesting way to take a test. I have not experienced such a pleasant test like this.
Vinty
Social media analyst for Asian travel business
This was a very eye-opening assessment. I loved using alooba and the way the assessment was formatted. It was also great to see how some of the knowledge I gained from university can be applied to real-life scenarios and business problems.
Carrie
Senior product analytics candidate for leading Australian tech company
I enjoyed taking this assessment, it was refreshing to undergo these kind of test to be able to navigate to the skills and knowledge to do the job.
Aldrin
Senior growth analyst candidate at global travel company
The assessment exam was interesting enough to test my sales and marketing knowledge.
Vera
Business development rep for Australian startup
One of the most professional assessments I have ever seen. it is strongly related to the job role and efficient for the talent acquisition team to know more about me.
Ahmad
Marketing strategy candidate at large enterprise
A great experience overall, smooth platform, easy to use, challenging questions and very relevant to the role.
Yoel
Senior marketing analyst for travel multinational
Overall, I found the test platform to be very user-friendly and well-designed. It provided a smooth and efficient experience throughout the assessment.
Rahul
Marketing candidate at global travel enterprise
The test was conducted in all fairness and without any prejudice. It was very well set and the difficulty levels were well measured. I would like to take this opportunity to thank/congratulate the team for the methodology in conducting the test.
Hansel
Analytics candidate for Asian enterprise
I like the way of getting into this new job i think its a very complete assessment i like it a lot! Thanks for the opportunity
Nicolas
Sales development rep for tech startup
This was a very interesting round and definitely tests our business acumen. Would be excited to see what's ahead.
Anoop
Data analytics candidate for large enterprise
Frankly, I loved the entire experience, I learned my shortcoming, giving a test like this after a while. An we know, practise and practise will make the you perfect!!
Rakesh
Senior marketing manager for travel company
Overall, I found the test to be well-designed and comprehensive, effectively assessing the relevant skills and knowledge required for the position. The questions were thought-provoking and challenged me to think critically.
Sami
Senior marketing manager candidate for leading SE Asia corporate
I attended many online assessments which are kinda complicated where the questions makes no sense considering the job code but these questions makes sense and I can sense what kinda role that I should be doing if I'm selected. The questions are crisp and easy to understand.
Karthick
Senior marketing analytics manager for SE Asian enterprise
Very great initiative taken my alooba, It's complete fair for all candidate to test their skill and it's help us to improve our performance. I'm excited to see the results.
Sheetal
Data analyst candidate for travel company
Everything went very well - I liked the structure of this test and everything was relevant to the job
Ling
Data analytics candidate for leading graphic design software business
The test is designed very well where it tests you different aspect of data comprehension. From data reading, data analysis, Excel formula, inference, and pattern recognition. The free response test is very interesting where it is simple enough to test your communication skill.
Raymond
Marketing strategy senior candidate for global travel company
Overall I found the questions to be fair and appropriate and I believe you have an excellent system for testing and its the best one I have had to use in the last 18 months of my job search. thank you for your time.
Candice
Product analytics candidate at tech scale up
That was definitely my first time ever being interviewed for skill assessment with the Alooba platform. Great experience and the value bestowed through such means is utterly respected on my behalf! I believe such online assessments should become more and more ubiquitous.
Yoav
Senior strategy manager candidate at global travel giant
This was a great platform to give the exam and was pretty easy to use for me, even as a newbie to this platform.
Udaya
Senior data science candidate for consumer good multinational
Our Customers Say
We were very quickly quite surprised with the quality of candidates we would get from Alooba. We ended up hiring eight different analysts via Alooba in about a year's time, which is quite extraordinary for us because we actually have almost never used a recruitment agency for any role. It has been our best outsourcing solution by far.
Oz Har Adir, Vio.com (Founder & CEO)
I was at WooliesX (Woolworths) and we used Alooba and it was a highly positive experience. We had a large number of candidates. At WooliesX, previously we were quite dependent on the designed test from the team leads. That was quite a manual process. We realised it would take too much time from us. The time saving is great. Even spending 15 minutes per candidate with a manual test would be huge - hours per week, but with Alooba we just see the numbers immediately.
Shen Liu, Logickube (Principal at Logickube)
I wouldn't dream of hiring somebody in a technical role without doing that technical assessment because the number of times where I've had candidates either on paper on the CV, say, I'm a SQL expert or in an interview, saying, I'm brilliant at Excel, I'm brilliant at this. And you actually put them in front of a computer, say, do this task. And some people really struggle. So you have to have that technical assessment.
Mike Yates, The British Psychological Society (Head of Data & Analytics)
The diversity of our pool has definitely improved so we just have many more candidates from just different backgrounds which I am a huge believer in. It makes the team much better, it makes our output much better and gives us more voices in terms of building the best product and service that we can.
Piers Stobbs, Cazoo (Chief Data Officer)
We get a high flow of applicants, which leads to potentially longer lead times, causing delays in the pipelines which can lead to missing out on good candidates. Alooba supports both speed and quality. The speed to return to candidates gives us a competitive advantage. Alooba provides a higher level of confidence in the people coming through the pipeline with less time spent interviewing unqualified candidates.
Scott Crowe, Canva (Lead Recruiter - Data)
How can you accurately assess somebody's technical skills, like the same way across the board, right? We had devised a Tableau-based assessment. So it wasn't like a past/fail. It was kind of like, hey, what do they send us? Did they understand the data or the values that they're showing accurate? Where we'd say, hey, here's the credentials to access the data set. And it just wasn't really a scalable way to assess technical - just administering it, all of it was manual, but the whole process sucked!
Cole Brickley, Avicado (Director Data Science & Business Intelligence)
We were very quickly quite surprised with the quality of candidates we would get from Alooba. We ended up hiring eight different analysts via Alooba in about a year's time, which is quite extraordinary for us because we actually have almost never used a recruitment agency for any role. It has been our best outsourcing solution by far.
Oz Har Adir, Vio.com (Founder & CEO)
I was at WooliesX (Woolworths) and we used Alooba and it was a highly positive experience. We had a large number of candidates. At WooliesX, previously we were quite dependent on the designed test from the team leads. That was quite a manual process. We realised it would take too much time from us. The time saving is great. Even spending 15 minutes per candidate with a manual test would be huge - hours per week, but with Alooba we just see the numbers immediately.
Shen Liu, Logickube (Principal at Logickube)
I wouldn't dream of hiring somebody in a technical role without doing that technical assessment because the number of times where I've had candidates either on paper on the CV, say, I'm a SQL expert or in an interview, saying, I'm brilliant at Excel, I'm brilliant at this. And you actually put them in front of a computer, say, do this task. And some people really struggle. So you have to have that technical assessment.
Mike Yates, The British Psychological Society (Head of Data & Analytics)
The diversity of our pool has definitely improved so we just have many more candidates from just different backgrounds which I am a huge believer in. It makes the team much better, it makes our output much better and gives us more voices in terms of building the best product and service that we can.
Piers Stobbs, Cazoo (Chief Data Officer)
We get a high flow of applicants, which leads to potentially longer lead times, causing delays in the pipelines which can lead to missing out on good candidates. Alooba supports both speed and quality. The speed to return to candidates gives us a competitive advantage. Alooba provides a higher level of confidence in the people coming through the pipeline with less time spent interviewing unqualified candidates.
Scott Crowe, Canva (Lead Recruiter - Data)
How can you accurately assess somebody's technical skills, like the same way across the board, right? We had devised a Tableau-based assessment. So it wasn't like a past/fail. It was kind of like, hey, what do they send us? Did they understand the data or the values that they're showing accurate? Where we'd say, hey, here's the credentials to access the data set. And it just wasn't really a scalable way to assess technical - just administering it, all of it was manual, but the whole process sucked!
Cole Brickley, Avicado (Director Data Science & Business Intelligence)
We were very quickly quite surprised with the quality of candidates we would get from Alooba. We ended up hiring eight different analysts via Alooba in about a year's time, which is quite extraordinary for us because we actually have almost never used a recruitment agency for any role. It has been our best outsourcing solution by far.
Oz Har Adir, Vio.com (Founder & CEO)